Can’t access my Pro or Max features

Can’t access my Pro or Max features

After successfully upgrading to a Pro, Max, or Enterprise subscription, you immediately get access to your new features. If you however do not see these changes to your account, make sure to go to My profile and see if it shows your correct subscription. 

If you do not see the correct subscription here is a list of the following things you can do:

  1. Hard refresh your current page (CTRL + F5 or ⌘ Cmd and ⇧ Shift key and then press R)
  2. Log out to your account and log in to Moovly
  3. Clear your browser cache. This cache is a place on your hard disk where your browser keeps things that it downloaded, in case they’re needed again. This speeds up your browsing experience. Sometimes, however, the cache gets corrupted (e.g. due to an incompletely loaded page), which may have an impact on the web page or applications you are viewing. In such case, clearing is the best option. If you don't know how to clear your cache, this page explains how.​
  4. Restart your browser

If none of these suggestions worked, please contact us by contacting support. 

Related topics:
  1. What is a subscription?
  2. What’s in a Max subscription?
  3. What’s in a Pro subscription?

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