How can I contact Moovly support?

How can I contact Moovly support?

There are several different ways of getting Moovly support:

  1. This Help Center, where you can search for answers to your questions.
  2. By opening a ticket.
  3. The conversation button (bottom right) that allows you to send messages to the Moovly support team.
  4. The contact form on the website.
  5. Various online resources, such as the Moovly Academy on YouTube, with how-to videos, tutorials and all kinds of tips and tricks.

Moovly's online support channel is organized from Europe and available during European business hours (CET - Central European Time). 

Support tickets are handled in a priority determined by the subscription type of the user:

  1. Enterprise subscribers get highest priority and are responded to within the next business day or earlier.
  2. Max subscribers requests are responded to within the next business day or earlier.
  3. (Education) Pro subscriber requests are responded to within the next 1 or 2 business day, on a best-effort basis.
  4. Free Education users and Free Trial users are responded to on a best effort basis (usually within 2-3 working days).

Many support-related questions have answers that are available in our Help Center. Just enter a few keywords related to your question and most likely you'll find your answer there. You can also provide us with feedback on the answers by selecting from one of the emojis. This helps us to improve the answers based on your feedback.

    • Related Articles

    • Can I get help in the Moovly Studio editor?

      Understand how to get help when you are in the editor. When you are in the Moovly Studio editor, you have different help options available - just look at the top right corner of the editor window and you will see the following options: Intro video: ...
    • Who owns your Moovly video? (Moovly Studio)

      Learn who owns your Moovly videos You get a full, exclusive usage right of your video, but as your content also contains Moovly, Getty Images, Soundstipe, and Unsplash components, you do not own it. Of course, you also stay owner of all media you ...
    • How to resolve login problems on Moovly?

      Tips to deal with registration, login and password issues Moovly's registration and login procedures have been set up to provide both flexibility and security. We provide different options to create a new account on Moovly and to log in to that ...
    • What are the technical requirements for Moovly Studio?

      Understand the browsers that are compatible with the Moovly Studio editor Moovly Studio is a browser-based application that is supported by most browsers: Chrome, Firefox and Edge on Windows computers Chrome, Firefox or Safari on Apple Mac computers ...
    • Does Moovly offer a discount for non-profit organizations?

      We offer non-profit organizations a a 50% discount on a yearly Max subscription. Non-profit discounts are also applicable to the Enterprise plan. Get in touch or contact support and we will be happy to explain the next steps.