How to cancel the auto-renewal of a paid subscription?

How to cancel the auto-renewal of a paid subscription?

You can cancel your subscription at any time. When you do so, you will cancel the automatic renewal of your subscription on the expiration date. Until that date, your current subscription will remain valid.

Please note that do not offer a refund upon cancellation or termination of a subscription, as stated in our Terms & Conditionswhich you are requested to accept upon registration.

To cancel the auto-renewal of your Moovly subscription, follow these steps:
  1. Log in to your Moovly account
  2. Go to 'Settings' (bottom left):

3. Click on the 'Billing' tab:

4. Click the button 'Disable auto-renewal':

4. Fill in the question form & click 'cancel subscription'. 

5. Click 'Cancel Subscription' once more to confirm. 

Finally you receive a confirmation of your cancelation:

Your subscription will stay valid until the end of the current period but will no longer be renewed automatically at the end of this period.

Important! If your subscription has expired, your account will fall back to a Free account, with many functions disabled. These can only be unlocked by subscribing again.


Related topics:

    • Related Articles

    • My subscription auto-renewed, can I get a refund?

      Moovly is a Software-as-a-Service (SaaS) company, which means you get access to the Moovly platform and its features via the internet through your web browser. There is no software installation required. Moovly offers a Free service with limited ...
    • What is a subscription?

      Information about subscription types, periods, renewal and cancellation When you purchase a Moovly subscription, you're paying a price to have access to the Moovly platform, applications, features and services in a recurring, periodical way. Just ...
    • How do I upgrade my subscription?

      Steps to upgrade from Free or Edu Free to a paid subscription When you register on Moovly for the first time, you get access to the Free version of Moovly. With this Free version, you can test and taste almost all the features of Moovly. If you would ...
    • Can’t access my Pro or Max features

      After successfully upgrading to a Pro, Max, or Enterprise subscription, you immediately get access to your new features. If you however do not see these changes to your account, make sure to go to My profile and see if it shows your correct ...
    • What if I only want to make one Moovly project?

      Learn how to subscribe for one-off or short term projects. Especially for short term or one-off projects, we've created our Monthly subscriptions. Upon subscribing to one of these plans, you'll immediately pay for the upcoming 30 days. You can cancel ...