My subscription auto-renewed, can I get a refund?
When you sign up for a subscription, you can choose to subscribe to either a monthly or yearly renewal. Like in the case of magazines or services like Spotify or Netflix, "subscription" means that at the end of this monthly or yearly period, it will automatically renew until you cancel. Upon renewal, a payment notification is sent to you via email. Every payment notification also mentions your next invoice date and includes a link to your billing page, where you can manage or cancel your subscription. If you subscribed to a Yearly plan, you also receive a notification email 5 days before the renewal date. This mail is sent to the email address that is linked to your billing account - this is the email address you entered on the billing page. (Note this might be a different email address than the one you used to sign up on Moovly).
As a subscriber, you have the ability to login at any time and cancel the auto-renewal
of your subscription before being billed for a new period. When you cancel your subscription, it will no longer auto-renew, but you will have access to your features until your subscription expires.
Please note that we do not refund for unused time of a subscription or forgotten cancellations. If you believe you have a valid case for a refund, please get in touch via the contact form
or directly via the support button on your Dashboard.
More information can be found in our Terms & Conditions, which you are requested to accept upon signup.
How to cancel the auto-renewal of a paid subscription?
Read how to unsubscribe from your paid Moovly subscription You can cancel your subscription at any time. When you do so, you will cancel the automatic renewal of your subscription on the expiration date. Until that date, your current subscription ...
What is a subscription?
Information about subscription types, periods, renewal and cancellation When you purchase a Moovly subscription, you're paying a price to have access to the Moovly platform, applications, features and services in a recurring, periodical way. Just ...
Can’t access my Pro or Max features
After successfully upgrading to a Pro, Max, or Enterprise subscription, you immediately get access to your new features. If you however do not see these changes to your account, make sure to go to My profile and see if it shows your correct ...
How can I get Moovly support?
Find out what support options are available There are several different ways of getting Moovly support: This Help Center, where you can search for answers to your questions The conversation button (bottom right) that allows you to send messages to ...
Does Moovly offer a Non-Profit Subscription?
How to apply for a non-profit discount Moovly offers special discounts for not-for-profit organizations, such as charities. These are as organizations with an official non-profit or charity recognition and which have not been created for a commercial ...