I have not received an account activation email. What should I do?
The ‘normal’ Moovly account activation flow is as follows:
On https://www.moovly.com/sign-up you fill out your first name, last name, and email address.
An activation email is now sent to your email address.
You receive the activation email instantly and you click the activation link;
You are directed to the Moovly Dashboard and are requested to fill out a password;
The activation is now final and you have access to the Moovly Dashboard and editor.
In some cases the activation email arrives in the spam folder. If you have not received the activation email, please check your spam folder first.
If you have not received anything in your spam folder either, the email is probably being blocked. In general, make sure to whitelist mails from moovly.com in your mail settings, as Moovly frequently sends mails for download or sharing notifications, password reset etc.
Information about whitelisting emails can be found here.
Good luck!
---
Related topics:
Related Articles
How to resolve login problems on Moovly?
Tips to deal with registration, login and password issues Moovly's registration and login procedures have been set-up to provide both flexibility and security. We provide different options to create a new account on Moovly and to login to that ...
How to archive and delete a project
Archiving a project 1. Go to your Dashboard and choose the project you want to archive and/or delete. 2. Click More actions and choose Archive 3. Click Proceed The archived project is now moved to Archived Deleting a project When you delete a ...
How to troubleshoot audio recording?
Resolve issues using your microphone in your browser Moovly Studio contains a Record audio option that lets you add sounds that you record with your computer's microphone. (Note that you can also record sounds with your smartphone or tablet using ...
Why are some of my personal files locked?
Upload images, sounds and videos to your Personal Library As a Free user you can upload to a maximum of 20 files to your Personal Library. You will notice a small lock next your personal files once you reach the limit of 20 files. Upgrade your ...
What are the technical requirements for Moovly Studio?
Understand the browsers that are compatible with the Moovly Studio editor Moovly Studio is a browser-based application that is supported by most browsers: Chrome, Firefox and Edge on Windows computers Chrome, Firefox or Safari on Apple Mac computers ...