Issues with Rendering Using Credits

Issues with Rendering Using Credits

Rendering issue using credits

Our promise: Quality assurance:

We’re committed to providing you with the best experience possible. If there’s any error in your video that is caused by Moovly, we’ve got your back. We’ll provide you with a free credit so you don’t have to spend or purchase a new one. Please note however that personal content errors such as typos, bad-quality uploaded visuals or other non-Moovly related issues are not eligible for free credits.

What to do when an error occur?


You need to reach out to customer support team and provide the following information:
  1. Description of the issue (Watermark, video quality, audio problems, etc.)
  2. Your Moovly username
  3. The title of the project
Our Customer Support will investigate and will make sure to resolve the issue as fast as they can and we will also restore used credits.

Learn how to contact Customer Support here

    • Related Articles

    • How to get rid of the Moovly outro and watermark?

      Read how to remove the Moovly logo and outro from your content When rendering in preview mode on Moovly, expect the watermark and outro to be automatically included. To remove the Moovly logo and outro, you'll need to upgrade to one of our paying ...

    • How to resolve login problems on Moovly?

      Tips to deal with registration, login and password issues Moovly's registration and login procedures have been set-up to provide both flexibility and security. We provide different options to create a new account on Moovly and to login to that ...

    • How to troubleshoot audio recording?

      Resolve issues using your microphone in your browser Moovly Studio contains a Record audio option that lets you add sounds that you record with your computer's microphone. (Note that you can also record sounds with your smartphone or tablet using ...

    • Supported file formats

      Learn about the video, audio and image file formats are in the Moovly Studio. File types with the following extensions can be uploaded to the Moovly Studio: 1) Audio: FLAC, M4A, MP3, WAV, OGG, WMA, AIFF, OPUS. 2) Images: GIF, JPEG, JPG, PNG, SVG, ...

    • What are the technical requirements for Moovly Studio?

      Understand the browsers that are compatible with the Moovly Studio editor Moovly Studio is a browser-based application that is supported by most browsers: Chrome, Firefox and Edge on Windows computers Chrome, Firefox or Safari on Apple Mac computers ...