Troubleshooting & Frequently Asked Questions
How to archive and delete a project
Archiving a project 1. Go to your Dashboard and choose the project you want to archive and/or delete. 2. Click More actions and choose Archive 3. Click Proceed The archived project is now moved to Archived Deleting a project When you delete a ...
Does Moovly offer a discount for non-profit organizations?
We offer non-profit organizations a a 50% discount on a yearly Pro or Max subscription. Non-profit discounts are also applicable to the Enterprise plan. Get in touch or contact support and we will be happy to explain the next steps.
Why are some of my personal files locked?
Upload images, sounds and videos to your Personal Library As a Free user you can upload to a maximum of 20 files to your Personal Library. You will notice a small lock next your personal files once you reach the limit of 20 files. Upgrade your ...
What are Moovly's terms of service?
Read the Moovly Terms & Conditions of use You can find our complete Terms and Conditions here or via https://www.moovly.com/terms-and-conditions/. Introduction: This website, online applications, mobile applications, platform and marketplace ...
Moovly's Privacy Policy
Read the privacy policy You can find the Privacy Policy here
Coupon Discount Code: Terms & Conditions
Moovly subscriptions can be purchased at an even more advantageous price during our promotions. The promotional terms and conditions are listed below. Read them carefully. Every promotion has an expiration date, unless stated otherwise; Coupon codes ...
Can’t access my Pro or Max features
After successfully upgrading to a Pro, Max, or Enterprise subscription, you immediately get access to your new features. If you however do not see these changes to your account, make sure to go to My profile and see if it shows your correct ...
What if I only want to make one Moovly project?
Learn how to subscribe for one-off or short term projects. Especially for short term or one-off projects, we've created our Monthly subscriptions. Upon subscribing to one of these plans, you'll immediately pay for the upcoming 30 days. You can cancel ...
Can I earn money with my Moovly content?
Use your Moovly content for commercial purposes with a Pro, Max, or Enterprise subscription Moovly's Pro and Max subscriptions allow you to create videos to explain your topic, tell your story or communicate your message to your audience, even if ...
How to clear the cache of my browser?
When you use a browser on Windows or Mac OS/OS X it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites. Google Chrome On your computer, open Chrome. At the ...
Testing premium features in the Moovly Studio
Learn how to access and test premium features for free In the Moovly Studio you get access to all premium features that we currently have available. You can test these features as many times as you want in the Studio. If you click on a premium ...
How to troubleshoot audio recording?
Resolve issues using your microphone in your browser Moovly Studio contains a Record audio option that lets you add sounds that you record with your computer's microphone. (Note that you can also record sounds with your smartphone or tablet using ...
Supported file formats
Learn about the video, audio and image file formats are in the Moovly Studio. File types with the following extensions can be uploaded to the Moovly Studio: 1) Audio: FLAC, M4A, MP3, WAV, OGG, WMA, AIFF, OPUS. 2) Images: GIF, JPEG, JPG, PNG, SVG, ...
Can I get help in the Moovly Studio editor?
Understand how to get help when you are in the editor. When you are in the Moovly Studio editor, you have different help options available - just look at the top right corner of the editor window and you will see the following options: Intro video: ...
I have not received an account activation email. What should I do?
The ‘normal’ Moovly account activation flow is as follows: On https://www.moovly.com/sign-up you fill out your first name, last name, email address and you select the role that best suits you; An activation email is now sent to your email address; ...
Testing premium features in the Moovly Studio
Learn how to access and test premium features In the Moovly Studio you get access to all premium features that we offer. You can test these features as many times as you want in the Editor. When you use a feature in your project you will notice that ...
Who owns your Moovly video? (Moovly Studio)
Learn who owns your Moovly videos You get a full, exclusive usage right of your video, but as your content also contains Moovly, Getty Images, Soundstipe, and Unsplash components, you do not own it. Of course, you also stay owner of all media you ...
How to get rid of the Moovly outro and watermark?
Read how to remove the Moovly logo and outro from your content Once rendered, published, or downloaded, every Moovly project created with a Free Account or Free Education plan will carry a Moovly watermark: To remove the Moovly logo and outro, you'll ...
How to use autoplay for your video on your website
Steps to enable autoplay for your videos. If you like to use one of your videos on a website and have autoplay enabled you just need to follow these steps. Step 1: Publish your project to the Moovly Gallery. * You can choose to unlist from the Moovly ...
How can I contact Moovly support?
Find out what support options are available There are several different ways of getting Moovly support: This Help Center, where you can search for answers to your questions. By opening a ticket. The conversation button (bottom right) that allows you ...
How to troubleshoot browser problems?
Find out how to resolve Moovly issues related to your browser Moovly Studio is an online application that runs in a browser. In other words, you don't have to install any software, a browser is sufficient. To fully take advantage of all features of ...
What are the technical requirements for Moovly Studio?
Understand the browsers that are compatible with the Moovly Studio editor Moovly Studio is a browser-based application that is supported by most browsers: Chrome, Firefox and Edge on Windows computers Chrome, Firefox or Safari on Apple Mac computers ...
How to resolve login problems on Moovly?
Tips to deal with registration, login and password issues Moovly's registration and login procedures have been set up to provide both flexibility and security. We provide different options to create a new account on Moovly and to log in to that ...