Troubleshooting & Frequently Asked Questions
What happens when my subscription expires?
When your Moovly subscription expires, your account automatically transitions to the Free plan. This means you can still access your projects and uploaded content, ensuring nothing gets lost. However, access to premium features is restricted, and you ...
Can I have a white-labeled version of Moovly?
Absolutely, Moovly can be fully customized to a white-labeled version with different colors, fonts, a selection of libraries, and features to become an organization’s internal video tool. Even the Moovly logos, web, and mail domains can be hidden and ...
Issues with Rendering Using Credits
Rendering issue using credits Our promise: Quality assurance: We’re committed to providing you with the best experience possible. If there’s any error in your video that is caused by Moovly, we’ve got your back. We’ll provide you with a free credit ...
How to archive and delete a project
Archiving a project 1. Go to your Dashboard and choose the project you want to archive and/or delete. 2. Click More actions and choose Archive 3. Click Proceed The archived project is now moved to Archived Deleting a project When you delete a ...
Does Moovly offer a discount for non-profit organizations?
We offer non-profit organizations a a 50% discount on a yearly Max subscription. Non-profit discounts are also applicable to the Enterprise plan. Get in touch or contact support and we will be happy to explain the next steps.
Why are some of my personal files locked?
Upload images, sounds and videos to your Personal Library As a Free user you can upload to a maximum of 20 files to your Personal Library. You will notice a small lock next your personal files once you reach the limit of 20 files. Upgrade your ...
What are Moovly's terms of service?
Read the Moovly Terms & Conditions of use You can find our complete Terms and Conditions here or via https://www.moovly.com/terms-and-conditions/. Introduction: This website, online applications, mobile applications, platform and marketplace ...
Moovly's Privacy Policy
Read the privacy policy You can find the Privacy Policy here
Coupon Discount Code: Terms & Conditions
Moovly subscriptions can be purchased at an even more advantageous price during our promotions. The promotional terms and conditions are listed below. Read them carefully. Every promotion has an expiration date, unless stated otherwise; Coupon codes ...
What if I only want to make one Moovly project?
Learn how to subscribe for one-off or short term projects. Especially for short term or one-off projects, we've created our Monthly subscriptions. Upon subscribing to one of these plans, you'll immediately pay for the upcoming 30 days. You can cancel ...
Can I earn money with my Moovly content?
Use your Moovly content for commercial purposes with Max or Enterprise subscription Moovly's Max subscription allow you to create videos to explain your topic, tell your story or communicate your message to your audience, even if this message is a ...
How to clear the cache of my browser?
When you use a browser on Windows or Mac OS/OS X it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites. Google Chrome On your computer, open Chrome. At the ...
How to troubleshoot audio recording?
Resolve issues using your microphone in your browser Moovly Studio contains a Record audio option that lets you add sounds that you record with your computer's microphone. (Note that you can also record sounds with your smartphone or tablet using ...
Supported file formats
Learn about the video, audio and image file formats are in the Moovly Studio. File types with the following extensions can be uploaded to the Moovly Studio: 1) Audio: FLAC, M4A, MP3, WAV, OGG, WMA, AIFF, OPUS. 2) Images: GIF, JPEG, JPG, PNG, SVG, ...
Can I get help in the Moovly Studio editor?
Understand how to get help when you are in the editor. When you are in the Moovly Studio editor, you have different help options available - just look at the top right corner of the editor window and you will see the following options: Intro video: ...
I have not received an account activation email. What should I do?
The ‘normal’ Moovly account activation flow is as follows: On https://www.moovly.com/sign-up you fill out your first name, last name, and email address. An activation email is now sent to your email address. You receive the activation email instantly ...
Who owns your Moovly video? (Moovly Studio)
Learn who owns your Moovly videos You get a full, exclusive usage right of your video, but as your content also contains Moovly, Getty Images, Soundstipe, and Unsplash components, you do not own it. Of course, you also stay owner of all media you ...
How to get rid of the Moovly outro and watermark?
Read how to remove the Moovly logo and outro from your content When rendering in preview mode on Moovly, expect the watermark and outro to be automatically included. To remove the Moovly logo and outro, you'll need to upgrade to one of our paying ...
How to use autoplay for your video on your website
Steps to enable autoplay for your videos. If you like to use one of your videos on a website and have autoplay enabled you just need to follow these steps. Step 1: Publish your project to the Moovly Gallery. * You can choose to unlist from the Moovly ...
How can I contact Moovly support?
Find out what support options are available There are several different ways of getting Moovly support: This Help Center, where you can search for answers to your questions. By opening a ticket. The conversation button (bottom right) that allows you ...
How to troubleshoot browser problems?
Find out how to resolve Moovly issues related to your browser Moovly Studio is an online application that runs in a browser. In other words, you don't have to install any software, a browser is sufficient. To fully take advantage of all features of ...
What are the technical requirements for Moovly Studio?
Understand the browsers that are compatible with the Moovly Studio editor Moovly Studio is a browser-based application that is supported by most browsers: Chrome, Firefox and Edge on Windows computers Chrome, Firefox or Safari on Apple Mac computers ...
How to resolve login problems on Moovly?
Tips to deal with registration, login and password issues Moovly's registration and login procedures have been set-up to provide both flexibility and security. We provide different options to create a new account on Moovly and to login to that ...